Frequently Asked Questions (FAQ)

Who am I buying from? How long has C & C Computer Sales been in business? What Customer Service help do you offer? Why buy from us? Which payment methods do you accept? What is your shipping policy? What shipping company will you use to ship my product? What is your return policy? Do you have a storefront where I can pick up my orders? Do you ship internationally? Do I have to pay duties and taxes when placing an international order? Who am I buying from? C & C Computer Sales is a reseller of Hewlett Packard, Compaq, IBM, Gateway, NEC, Sun and other Suppliers of surplus computer products and components. With hundreds of products in our warehouse and new shipments coming in every day, we offer our customers a huge selection of various OEM parts and systems.

How long has C & C Computer Sales been in business? C & C Computer Sales was established in 1997. We have over 15,000 items in stock with a wide selection of specs and brands, ready to ship from a 25,000 sq. ft. warehouse.

What Customer Service help do you offer? Modesto Warehouse Location: 236 South Santa Cruz Ave. Suite E Modesto Calif. 95354 U.S.A. Mailing Address Offices 1313 South Stearns Rd Oakdale Calif. 95361 U. S. A. Tel Voice: 415-531-0113 Fax: 209-526-3191 Warehouse Business Hours: Monday-Friday 9:00 am to 5:00 pm (Pacific Standard Time) Saturday & Sunday: Closed We are very happy to answer any of your questions by e-mail or phone:

Comments & Web problems: billy@cccomputersales.com Return/RMA:  rma@cccomputersales.com Sales / Accounting Questions: sales@cccomputersales.com

Why buy from Us? We are a reseller of most of the brands/products we carry. We offer Quality Components, Reliable Systems and Excellent Services! We offer secure on-line ordering with e-mail confirmation of orders and shipment. Discounts for volume-buyers! Easy return/exchange and refund/credit procedures.

Which payment methods do you accept?

We accept all major credit cards (American Express, Discover, MasterCard, Visa), Money Order, Cashier Check, Wire Transfer, For CREDIT CARD SALES you can send your orders to: sales@cccomputersales.com  and fax your credit card information to 209-526-3191 and don't forget to include your code number off the back of your card. CREDIT CARD FRAUD: Because of the increased CREDIT CARD FRAUD, For Your Protection and Ours, we have instituted the following policy: The ship to name, address and phone number must be the same as the name, address and phone number on your credit card statement. Our system automatically verifies all addresses with American Express, Discover, MasterCard and VISA. For "Money Order" and "Cashier Check" payments ONLY - we will cancel your order if we do not receive your payment within 2 weeks of placing your order. Your order will ship as soon as payment is received.

What is your shipping policy? Usually we ship same day if the order is placed before 2:00 PM PST, orders placed after 2:00 PM PST are shipped on the next business day. The buyer pays the shipping cost along with a $6.00 handling fee. You also have the choice to use your own FedEx or UPS Acct. We will send you the tracking number through email. Shipping cost may need to be adjusted due to shipping method availability to the desired area. Customers will be contacted through email if any changes are necessary. We collect sales tax for the State of California at 8.25%. Sales tax will be automatically calculated on orders. Orders shipped to all other States are tax FREE.

What shipping company will you use to ship my product?   We ship all products by United Parcel Service (UPS) or FedEx. Freight is used when orders exceed UPS and FedEx weight or size limits. Shipping is dependent upon where you are located, what level of service you select, and the weight of the product you order. We offer UPS Next Day Air (Next business day), UPS 2nd Air (2 business days) UPS 3 Day Select (3 business days) and UPS Ground Service (5 - 7 business days). Saturday delivery is available through phone orders. We calculate shipping charges based on UPS terminal rate and insurance fee. Just for your assurance before you fill out the customer and payment information the shipping charge will appear on the page. You will know the exact amount of the shipping cost to your purchase before you actually need to submit your payment information. UPS Ground service is available in the forty-eight contiguous U.S. states ONLY. Orders from Hawaii and Alaska will be shipped via 3 Day Select, 2nd Day Air or Next Day Air.

What is your return policy? Please confirm the shipping address. The shipping carrier will add on additional fees if the shipping address is incorrect. C & C Computer Sales will charge the customer for the additional fees. All merchandise to be returned must have a detailed description of the defect, copy of the C & C Computer Sales invoice (which includes the serial number of the merchandise returned), and the RMA number marked outside of the package. Dead on Arrival (DOA) products must be processed for RMA within 3 calendar days of the product arrival. All defective items will be replaced or repaired within the Terms and Limits of the Warranty. C & C Computer Sales is not liable if, but not limited to, the manufacturer is not in business or the product is irreplaceable. We must receive all merchandise before a replacement can be sent out. All returned merchandise must be in its original packaging (including all corresponding parts, manuals, cables, and diskettes, etc.); otherwise, all packaging materials will be billed for each item. C & C Computer Sales Will not be responsible for any physical damage or modified product. System must be, "As shipped configuration"; otherwise all warranties are voided. All RMA returns for credit must be requested within 3 calendar days of product arrival. A 20% restocking fee (minimum $20) will be applied to all refunds and the balance will be issued as a store credit. C & C Computer Sales Is not responsible for any shipping damage or loss. All claims for shipping damages must be presented to the shipping carrier immediately. Refused packages are also subject to the restocking fee. Merchandise must be post marked within 3 business days after the RMA number has been issued. All warranty items will be shipped via UPS Ground.

Do you have a storefront where I can pick up my orders? No we do not have a storefront. Local customers are welcome to come to our office to pick up their orders. We strongly encourage walk-in customers to call first before coming in to pick up your order. Our number is 415-4-531-0113 Fax: 209-526-3191  Business Hours (Pacific Standard Time): MODESTO Warehouse Location: 236 South Santa Cruz Ave. Suite E Modesto, Calif. 95354 U.S.A. Warehouse Business Hours Monday-Friday: 9:00 am to 5:00 pm (Pacific Standard Time) Saturday & Sunday: Closed

Do you ship internationally? Yes we do ship internationally, provided that the method of payment is via Wire Transfer, or Credit Cards (for company credit card only). Method of shipment is via UPS or FedEx. You can also use your own FedEx or UPS Acct. SHIPPING CALCULATIONS FOR INTERNATIONAL ORDERS are based on the total weight of the order. All Shipping Costs incurred are agreed upon before shipment is sent out. When using wire transfer, PLEASE be sure YOUR bank or transfer agent does not deduct wire transfer fees from the amount to be wired. There is a $20.00 Fee for All International Wire Transfers. Please email us at sales@cccomputersales.com for wire transfer information. Please send us a copy of your Wire Transfer & Reference # from the bank so we can process your order faster.

Do I have to pay duties and taxes when placing an international order? Yes, International customers will have to pay all duties and taxes that occur. Please check with your country for restrictions, duties, and taxes collected by your country. THERE WILL BE NO REFUND ON SHIPPING COSTS IF YOUR PRODUCT IS REJECTED AND RETURNED BY CUSTOMS OR DELIVERY FAILURE ATTEMPT.